Frequently Asked Questions
About our Images
What makes MapleVue Images different from other photography websites?
We are a curated fine art photography marketplace dedicated to exceptional photographic artwork captured in Canada.
Every image is selected for its artistic merit, originality, visual impact and enduring appeal. We combine outstanding photography with premium production materials and expert craftsmanship to create artwork designed to be enjoyed and appreciated for years to come.
Who is MapleVue Images best suited for?
MapleVue Images is for anyone who appreciates exceptional photography and wants artwork that brings lasting beauty and character to a space.
Our collection is particularly well suited for homeowners, cottagers, art collectors, interior designers, businesses, professional offices, hospitality properties and anyone seeking distinctive Canadian photographic artwork.
Whether you’re selecting a single statement piece or creating a coordinated collection, MapleVue offers artwork designed to make an impression.
Does MapleVue offer limited-edition photographic artwork?
Yes. Our Signature Collection includes selected photographic works offered in limited editions.
These pieces are produced in restricted quantities, offering collectors a greater sense of exclusivity and scarcity.
Edition details are provided with the applicable artwork so you can understand the number of pieces available.
Is MapleVue artwork suitable for offices and commercial spaces?
Absolutely. Our photographic artwork is an excellent choice for offices, boardrooms, reception areas, hotels, restaurants and other commercial environments.
We can assist businesses, interior designers and hospitality professionals with selecting artwork that complements their space, brand and design objectives.
For larger projects or multiple-piece installations, please contact us to discuss your requirements.
What finishes are available for my artwork?
Our photographic collection is available in a selection of premium finishes, including fine art framed artwork, canvas, acrylic and HD metal.
Each finish offers a distinctive appearance, allowing you to select the presentation that best complements your image, space and personal style.
If the image you want is not being offered in the medium you are looking for - just fill out the contact form and we will respond right away, we are happy to provide the option you are looking for.
I love an image, but the size or frame I want is not listed. Can you help?
Absolutely. We understand that every space is different.
If you find an image you love but would prefer a different size, finish or framing option, contact us. We will explore customization options and help you find a presentation that works for your space.
I love a particular photographer’s work, but I can’t find the image I’m looking for. Can you help?
Yes. We work directly with our photographers and may be able to help you discover additional artwork that isn’t currently featured in our online collection.
Tell us what you’re looking for, and we will explore the possibilities with that particular photographer and may , if appropriate suggest artwork from other photographers for your preview.
How should I care for my photographic artwork?
We recommend displaying your artwork away from prolonged direct sunlight, excessive humidity and extreme temperature changes.
Cleaning and maintenance requirements vary by finish. Use a soft, clean cloth and follow the care instructions provided with your artwork. Avoid abrasive materials and harsh cleaning products.
Payment and Shipping
Is Shipping Included?
Yes. MapleVue Images offers delivery throughout Canada and the United States.
Shipping is included in our published prices within Canada and the United States so there are no unexpected shipping charges at checkout.
How long does delivery take, and can I track my order?
Every piece of MapleVue photographic artwork is produced to order, with careful attention to quality and craftsmanship.
Delivery times vary depending on the size, finish and framing options selected. Once your artwork has been produced and shipped, you will receive a shipping confirmation with tracking information so you can follow its journey to your door.
Typical delivery time within Canada is 5-7 days. We will provide shipment tracking as soon as your order is on its way.
Are my payments secure?
Yes. MapleVue Images uses secure payment processing to help protect your personal and financial information.
Payments are handled through our e-commerce payment providers using industry-standard security measures. Spotify is recognised as a system that being used worldwide . Note all our pricing is in Canadian dollars.
Do I receive a discount when purchasing multiple pieces of artwork?
We welcome customers looking to create a coordinated collection or furnish multiple spaces. In some cases we will curate and price multiple pieces, however if you feel that you would like to combine pieces more suitable for your needs we will provide you with a quote quickly.
If you are considering purchasing several pieces, please contact us to discuss your project. Depending on the size and nature of your order, special collection or volume pricing may be available.
Returns and Exchanges
What happens if my artwork arrives damaged?
We take great care to ensure your artwork arrives in excellent condition. If your artwork arrives damaged or has a production defect, please contact us promptly with your order number and photographs of the issue.
Our team will review the situation and work with you to arrange an appropriate resolution, including replacement where applicable. Rest assured we will respond quickly.
What if I am not satisfied with my artwork or its quality?
Your satisfaction is important to us. Every MapleVue piece is carefully selected and professionally produced using premium materials and finishes.
If you have concerns about the quality or condition of your delivered artwork, please contact us. We will review your concerns and work toward a fair resolution.
As each piece is made to order, returns for a change of preference are subject to our return policy.
Contact
How can I contact MapleVue Images?
We would love to hear from you!
Whether you have a question about an artwork, need assistance with an order, are considering a custom project or simply want some guidance choosing the right piece, our team is happy to help. Reach out to us at info@maplevueimages.com or through our contact form on our contact page.